Business Admin

What we need?

An exciting opportunity has become available for a full-time Business Administrator to join our friendly team near Devizes.

This is an office based role with a primary focus on field service coordination, but you will also participate in other activities to support the business and team, such as preparing reports or making phone calls to customers and suppliers.

Who are you?

You must be an enthusiastic, friendly and sociable team player with a genuine passion for people and team success. A positive “can do” attitude is very important at Oakford.

You will be an integral part of the Operations Team – the beating heart of our customer and employee experience. You will need meticulous organisational abilities, a proven track record for effective decision making and be gifted with incredibly strong communication skills to help you accurately deliver on expectations you set with our colleagues and customers.

Your day-to-day interactions and effective contributions will naturally lead you to quickly become an integral member of our amazing team.

You should have some experience or demonstrable skills aligned to the role responsibilities. Previous roles within field service management, diary/appointment or similar time coordination tasks could be a huge advantage. If this sounds like you, please get in touch.

You must be a positive, friendly, and sociable team player to join our incredible team – a “can do” attitude and sincere passion to deliver high-quality work are critical to success!

Your responsibilities

• Accurately plan, coordinate and communicate all field service activities, to include managing engineer schedules
• Communicate with our customers to support multiple departments
• Contract management – making adjustments and/or processing renewals
• Prepare and send regular updates to our customers
• Fleet Management
• Various administration tasks
• Help to champion a mutually beneficial and positive business relationship with customers and colleagues
• Provide input and feedback for all identified continual improvement suggestions and opportunities

Your skills

• Customer Experience (CX) champion
• Exceptional organisational skills with meticulous attention to detail
• Positive and energetic Completer-Finisher with “can do” attitude
• Confident, proactive and effective communicator
• Ability to focus and prioritise within a fast paced and interruption prone environment
• Positive approach to adaptable situations – using skill, initiative and experience
• Ability to effectively prioritise and deliver to deadlines when required
• Good general IT skills – Microsoft Office suite, Internet and data entry with ability to adopt new systems as they are introduced
• Polite, confident and effective communicator.
• Sincere passion for exceptional customer service.
• Excellent time management and priority determination skills.
• Maintaining a high standard of work and professionalism.
• Team player – Going The Extra Mile (GTEM), providing feedback and supporting colleagues.

Join us as we strive to deliver outstanding solutions while fostering an environment of growth and collaboration.

Job Type: Full-time

Pay: £25,000.00 per year

Benefits:

• Company car
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free parking
• On-site gym
• On-site parking

Schedule:

• Monday to Friday

Application question(s):

• How far are you located from Devizes, Wiltshire?

Licence/Certification:

• Full UK Manual Car Driving License? (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person